Employment Opportunities at Enugu Air
Enugu Air Limited has announced multiple employment opportunities for qualified and motivated candidates seeking to build rewarding careers in Nigeria’s aviation industry.
The ongoing recruitment covers various areas, including Customer Service, Passenger Services, Ground Operations, Catering, Baggage Handling, Turnaround Operations, and Aviation Security.
The available positions are full-time and onsite, offering successful candidates the opportunity to gain valuable experience, contribute to the airline’s expanding operations, and play a role in delivering safe, efficient, and customer-focused air travel services.
Interested and qualified candidates are encouraged to review the available positions and apply accordingly.
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About Enugu Air
Enugu Air is a state-owned Nigerian airline established to improve air connectivity and provide passengers with reliable aviation services.
The airline’s operations cover different aspects of the passenger journey, including ground handling, customer service, security, passenger processing and other operational functions required for efficient airline services.
Available Positions
Enugu Air is currently recruiting for the following seven positions:
- Customer Service Manager
- Baggage Handler
- Catering Assistant
- Turnaround Coordinator
- Aviation Security Supervisor
- Passenger Service Executive
- Passenger Service Supervisor
1. Customer Service Manager
The Customer Service Manager will lead and manage customer service activities across airport operations and ensure passengers receive professional and consistent assistance throughout their journey.
Key Responsibilities
- Lead and supervise the customer service team
- Maintain customer service standards and procedures
- Handle escalated passenger complaints and service failures
- Monitor passenger experience across customer touchpoints
- Coordinate with Passenger Services, Ground Operations, Cabin Services and Commercial teams
- Monitor customer feedback and identify opportunities for service improvement
- Ensure compliance with relevant company policies and passenger rights requirements
Requirements
- Bachelor’s degree or HND
- Minimum of 5 years relevant experience
- At least 2 years supervisory or managerial experience
- Experience in customer service, airline operations, hospitality or a related service environment
- Experience managing customer complaints and service recovery
- NYSC completion or exemption
- Previous airline, airport or aviation experience is highly desirable
- Relevant customer experience/service management qualification is an advantage
Location: Lagos
2. Baggage Handler
The Baggage Handler will support ground operations by helping to ensure passengers’ baggage is handled, transferred, loaded and unloaded safely and efficiently.
The role is suited to candidates who can work effectively in a physically active airport environment while following operational and safety procedures.
Key Responsibilities
- Handle passenger baggage during airport operations
- Support the loading and unloading of baggage
- Assist with the movement and sorting of luggage
- Ensure baggage is handled carefully and routed appropriately
- Follow airport safety and security procedures
- Support efficient aircraft ground operations and baggage turnaround
- Report baggage handling issues when required
Employment Type: Full-time
Work Arrangement: Onsite
Department: Ground Operations
3. Catering Assistant
The Catering Assistant will support catering activities associated with the airline’s operations and help ensure food, beverages and related supplies are properly prepared and handled for flights.
Key Responsibilities
- Assist with airline catering operations
- Support the preparation and organisation of catering supplies
- Help ensure catering items are available for scheduled flights
- Maintain cleanliness and hygiene standards
- Follow applicable food handling and safety procedures
- Support the loading and movement of catering supplies
- Work with relevant operational teams to support timely flight departures
Employment Type: Full-time
Work Arrangement: Onsite
Department: Ground Operations
4. Turnaround Coordinator
The Turnaround Coordinator will help coordinate activities taking place around an aircraft between its arrival and subsequent departure.
The position plays an important role in ensuring ground operations are properly coordinated so flights can depart safely and on schedule.
Key Responsibilities
- Coordinate aircraft turnaround activities
- Monitor ground handling activities during arrivals and departures
- Work with baggage, catering, passenger service and other operational teams
- Monitor operational timelines and communicate delays or issues
- Help ensure required turnaround activities are completed before departure
- Maintain communication with relevant operational stakeholders
- Ensure activities comply with operational and safety procedures
Employment Type: Full-time
Work Arrangement: Onsite
Department: Ground Operations
5. Aviation Security Supervisor
The Aviation Security Supervisor will support the implementation and supervision of security procedures designed to protect passengers, employees, aircraft and airline operations.
Key Responsibilities
- Supervise aviation security activities
- Monitor compliance with established security procedures
- Support the protection of passengers, staff and airline assets
- Coordinate security personnel and activities where required
- Identify and escalate potential security concerns
- Support security procedures during normal and disrupted operations
- Ensure activities comply with relevant aviation security requirements and company procedures
Employment Type: Full-time
Work Arrangement: Onsite
Department: Safety & Security
6. Passenger Service Executive
The Passenger Service Executive will work directly with passengers and support their journey through different stages of airport operations.
This is a customer-facing position requiring good communication, professionalism and the ability to provide assistance in a busy airport environment.
Key Responsibilities
- Assist passengers during airport operations
- Provide passengers with accurate information and guidance
- Support check-in, boarding and other passenger processing activities
- Respond professionally to passenger enquiries
- Assist passengers experiencing travel-related difficulties
- Coordinate with relevant teams to resolve passenger issues
- Maintain established customer service and operational standards
Employment Type: Full-time
Work Arrangement: Onsite
Department: Operations
7. Passenger Service Supervisor
The Passenger Service Supervisor will supervise passenger-facing airport activities and help ensure passenger service teams consistently meet the airline’s operational and customer service standards.
Key Responsibilities
- Supervise passenger service personnel and activities
- Monitor passenger processing and customer service delivery
- Support check-in, boarding and related airport operations
- Assist with escalated passenger issues
- Coordinate passenger service activities during disruptions
- Work with other operational departments to resolve issues
- Ensure compliance with established passenger service procedures
Employment Type: Full-time
Work Arrangement: Onsite
Department: Operations
General Skills and Competencies
Depending on the position, Enugu Air will require candidates who can demonstrate relevant qualities such as:
- Good communication and interpersonal skills
- Strong customer service orientation
- Ability to work effectively as part of a team
- Attention to detail
- Ability to work in a fast-paced operational environment
- Professionalism and reliability
- Ability to follow safety, security and operational procedures
- Problem-solving and organisational skills
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Applicants should carefully review the specific requirements attached to their preferred position before submitting an application.
Application Closing Date: 25th August 2026.
The deadline applies to the currently advertised positions listed above.
