Job Vacancy at Blue Wave New Energy Technology Nigeria Company Limited

Job Vacancy at Blue Wave New Energy Technology Nigeria Company Limited

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Lagos, Nigeria, committed to delivering affordable, sustainable, and reliable energy solutions across Africa.

Founded in 2023, the company combines Nigerian market expertise with research, development, and manufacturing capabilities in Jiangxi, China. Blue Wave New Energy focuses on providing cost-effective products and innovative business models designed to support Africa’s energy transition and drive sustainable development.

Its product portfolio includes solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms, offering reliable power solutions for homes, businesses, communities, and outdoor applications.

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With a strong commitment to innovation, affordability, and sustainability, Blue Wave New Energy Technology Nigeria Limited aims to contribute to a cleaner, more reliable, and prosperous energy future for Africa.

We are recruiting to fill the position below:

Job Title: Call Center Officer

Location:Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Customer Engagement & Verification:

• Confirm and validate customer information from the assigned data pool to ensure
• accuracy.
• Follow up with interested customers to address inquiries and guide them through the decision-making process. Cross-Functional Collaboration
• Work closely with the After-Sales Team to resolve customer issues promptly and effectively
• Partner with the New Media Team to leverage digital platforms for customer outreach and engagement.
• Coordinate with the B2B and B2C Departments to align call center efforts with broader
• business strategies.
• Serve as the liaison between the call center and other departments, ensuring smooth data and communication flow.

Performance Optimization:

• Monitor call center metrics to ensure performance goals are met, with particular attention to the 25% conversion rate target
• Analyze performance data, identify trends, and implement strategies to drive improvements.

Operational Excellence:

• Ensure accurate and timely transmission of verified customer data to relevant teams
• Uphold company policies and maintain high standards for customer service and quality assurance

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Requirements

• Interested candidates should possess an OND / HND / Bachelor`s Degree
• Previous experience in a customer support role
• Strong phone and verbal communication skills, along with active listening
• Customer focus and adaptability to different personality types.