Massive Recruitment at Marriott International |Apply Now

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

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We are recruiting to fill the position below:

Job Title: Food & Beverage Manager

Job ID: 26121377
Location:Ikot Ekpene, Akwa Ibom
Position Type: Full Time
Career area: Food and Beverage & Culinary

Job Summary

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
Develops and implements business plan for food and beverage.

Core Work Activities
Developing and Maintaining Budgets:

Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Maintains a positive cost management index for kitchen and restaurant operations.
Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team:

Manages the Food and Beverage departments (not catering sales).
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage and room service operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee’s concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Monitors and maintains the productivity level of employees.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service:

Provides excellent customer service.
Responds quickly and proactively to guest’s concerns.
Understands the brand’s service culture.
Drives alignment of all employees, team leaders and managers to the brand’s service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Verifies all banquet functions are up to standard and exceed guest’s expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities:

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities:

Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Requirements
Education and Experience:

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Sales Executive

Job ID: 26145810
Location:Ikot Ekpene, Akwa Ibom
Career area: Sales & Marketing
Position Type: Full Time
Reports To: Sales Manager / Director of Sales & Marketing

Job Summary

The Senior Sales Executive is responsible for generating hotel revenue through proactive sales activities, account management, business development, and relationship building.
The role focuses on securing corporate, government, group, and event business while maximizing room revenue, meeting space utilization, food and beverage sales, and overall hotel profitability.

Key Responsibilities
Sales & Business Development:

Identify, solicit, and secure new business opportunities across corporate, government, NGO, and group segments.
Develop and maintain a strong portfolio of key accounts.
Conduct regular sales calls, site inspections, and client presentations.
Prepare and negotiate contracts, proposals, and rate agreements.
Generate group room bookings, meetings, conferences, and social events.

Account Management:

Build strong relationships with existing clients to drive repeat business.
Monitor account production and develop strategies to grow revenue.
Conduct quarterly business reviews with key clients.
Ensure prompt follow-up of all leads and inquiries.

Revenue Generation:

Achieve monthly, quarterly, and annual sales targets.
Support initiatives to increase direct bookings and digital share.
Work closely with Revenue Management to maximize hotel occupancy and ADR.
Identify opportunities for upselling rooms, meeting space, and hotel services.

Reporting & Administration:

Maintain accurate records in the CRM and sales systems.
Produce weekly sales activity and pipeline reports.
Track lead conversion ratios and account productivity.
Participate in budget and forecast preparation.

Market Intelligence:

Monitor competitor activities and market trends.
Provide feedback on market opportunities and pricing strategies.
Represent the hotel at industry events, exhibitions, and networking functions.

Key Performance Indicators (KPIs)

Revenue achievement versus budget.
New account acquisition.
Lead conversion percentage.
Sales call productivity.
Group room nights generated.
Corporate account production.
Meeting and event revenue generated.
Client retention rate.

Qualifications & Experience

Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
Must have 3-5 years of hotel sales experience.
Proven record of achieving sales and revenue targets.
Experience managing corporate and group accounts.

Required Competencies:

Strong negotiation and presentation skills.
Excellent relationship management abilities.
Effective communication and interpersonal skills.
Revenue-driven mindset.
Proficiency in Microsoft Office and hotel sales systems.
Strong organizational and time-management skills.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Application Closing Date
No Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Hotel Cleanliness Supervisor

Job ID: 26147907
Location:Ikeja, Lagos
Employment Type: Full-time

Responsibilities

Inspect guest rooms, public areas, the pool, etc., after housekeeping has finished to ensure quality standards are maintained.
Prepare room availability reports, verify room status, identify discrepancies, prioritize room cleaning, and update room status for departing guests.
Assist the Housekeeping Department with daily operations. Liaise with the Housekeeping, Engineering, Front Office, and Laundry Departments to coordinate efforts.
Document and resolve room discrepancies with the Front Desk.
Prepare, distribute, and communicate changes to assignment sheets or work boards.
Communicate all issues to the next shift.
Complete required paperwork.
Assist management with employee recruitment, training, scheduling, evaluation, counseling, discipline, motivation, and development.
Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure that both uniform and personal appearance are neat and professional.
Maintain the privacy of company-owned information; protect company property.
Support all coworkers and treat them with dignity and respect.
Support the team in achieving common goals.
Meet quality assurance expectations and standards.
Move at a speed required to respond to work situations (e.g., running, walking, jogging).
Read and visually verify information in various formats (e.g., small print).
Visually inspect tools, equipment, or machinery (e.g., to identify defects).
Enter and locate work-related information using computers or point-of-sale systems.
Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination.
Reach above head and below knees, including stooping, twisting at the waist, crawling, and bending.
Move through narrow, confined, or elevated spaces.
Move on inclined, uneven, or slippery surfaces and stairways.
Ascend and descend stairways and/or service ramps.
Make continuous use of manual dexterity and motor skills, frequently employing both hands and fine motor functions.
Move, lift, carry, and place objects weighing 55 pounds (24.75 kg) or less without assistance and more than 55 pounds (24.75 kg) with assistance.
Ability to push and pull a loaded maintenance cart and other work-related machinery on inclined and uneven surfaces.
Stand, sit, kneel, or walk for extended periods or very frequently throughout the entire work shift.
Listen to and respond appropriately to the problems of other employees.
Communicate with others using clear and professional language.
Perform other reasonable work tasks requested by your supervisors.

Requirements

Education: High school diploma or equivalent certificate from a General Education Development program (General Educational Development, GED).
Related work experience: At least 1 year of related work experience.
Supervisor experience: At least 1 year of experience as a supervisor.
Supervisory experience: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Food Services Supervisor

Job ID: 26147919
Location:Ikeja, Lagos
Employment Type: Full-time

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High School Diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cook III

Location:Ikot Ekpene, Akwa Ibom
Job ID: 26145795
Employment Type: Full-time

Responsibilities

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients.
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers.
Test foods to determine if they have been cooked sufficiently.
Monitor food quality while preparing food.
Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment.
Check and ensure the correctness of the temperature of appliances and food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Qualifications

Education: High school diploma or National Diploma equivalent, Secondary School Cert.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Local Only.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: F&B Service Expert

Job ID: 26144771
Location:Ikeja, Lagos

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side.
Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Marketing Assistant

Job ID: 26145804
Location:Lagos
Department: Sales & Marketing
Reports To: Marketing Manager / Director of Sales & Marketing

Job Summary

The Marketing Assistant supports the implementation of marketing initiatives, brand campaigns, digital marketing activities, content creation, and promotional events.
The role assists in building brand awareness, driving customer engagement, and supporting revenue-generating activities for the hotel.

Key Responsibilities
Marketing Support:

Assist in the development and execution of marketing campaigns and promotions.
Coordinate marketing materials, advertisements, and collateral.
Support the creation and distribution of newsletters, flyers, and promotional content.
Maintain the hotel’s marketing calendar.

Digital Marketing:

Assist with website content updates and promotions.
Manage social media content scheduling and monitoring.
Support email marketing campaigns and database management.
Track digital marketing performance and engagement metrics.

Content Creation:

Prepare marketing presentations and reports.
Assist in creating content for social media, blogs, and hotel communications.
Coordinate photography and promotional content requirements.

Brand Management:

Ensure all marketing materials comply with brand standards.
Support the implementation of corporate marketing initiatives.
Monitor brand consistency across all communication channels.

Events & Partnerships:

Assist with planning promotional events, activations, and community engagements.
Coordinate logistics for trade shows, exhibitions, and hotel events.
Support partnership marketing initiatives and local collaborations.

Administrative Support:

Maintain marketing databases and contact lists.
Process purchase requests, invoices, and vendor documentation.
Prepare marketing activity reports and campaign summaries.

Key Performance Indicators (KPIs)

Timely execution of marketing campaigns.
Social media engagement growth.
Website and campaign traffic performance.
Marketing collateral delivery timelines.
Event execution effectiveness.
Marketing database accuracy.
Brand compliance standards.

Qualifications & Experience

Bachelor’s Degree in Marketing, Communications, Business Administration, Hospitality, or related field.
1-2 years of marketing experience preferred.
Experience with social media platforms and digital marketing tools is an advantage.

Preferred Qualifications:

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.
This position is for Nigerian (local) only.

Required Competencies:

Creative thinking and attention to detail.
Excellent written and verbal communication skills.
Basic graphic design and content creation skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite.
Knowledge of social media management platforms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Sales Executive

Job ID: 26145810
Location:Lagos
Department: Sales & Marketing
Reports To: Sales Manager / Director of Sales & Marketing

Job Summary

The Senior Sales Executive is responsible for generating hotel revenue through proactive sales activities, account management, business development, and relationship building.
The role focuses on securing corporate, government, group, and event business while maximizing room revenue, meeting space utilization, food and beverage sales, and overall hotel profitability.

Key Responsibilities
Sales & Business Development:

Identify, solicit, and secure new business opportunities across corporate, government, NGO, and group segments.
Develop and maintain a strong portfolio of key accounts.
Conduct regular sales calls, site inspections, and client presentations.
Prepare and negotiate contracts, proposals, and rate agreements.
Generate group room bookings, meetings, conferences, and social events.

Account Management:

Build strong relationships with existing clients to drive repeat business.
Monitor account production and develop strategies to grow revenue.
Conduct quarterly business reviews with key clients.
Ensure prompt follow-up of all leads and inquiries.

Revenue Generation:

Achieve monthly, quarterly, and annual sales targets.
Support initiatives to increase direct bookings and digital share.
Work closely with Revenue Management to maximize hotel occupancy and ADR.
Identify opportunities for upselling rooms, meeting space, and hotel services.

Reporting & Administration:

Maintain accurate records in the CRM and sales systems.
Produce weekly sales activity and pipeline reports.
Track lead conversion ratios and account productivity.
Participate in budget and forecast preparation.

Market Intelligence:

Monitor competitor activities and market trends.
Provide feedback on market opportunities and pricing strategies.
Represent the hotel at industry events, exhibitions, and networking functions.

Key Performance Indicators (KPIs)

Revenue achievement versus budget.
New account acquisition.
Lead conversion percentage.
Sales call productivity.
Group room nights generated.
Corporate account production.
Meeting and event revenue generated.
Client retention rate.

Qualifications & Experience

Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
3-5 years of hotel sales experience.
Proven record of achieving sales and revenue targets.
Experience managing corporate and group accounts.

Preferred Qualifications:

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Required Competencies:

Strong negotiation and presentation skills.
Excellent relationship management abilities.
Effective communication and interpersonal skills.
Revenue-driven mindset.
Proficiency in Microsoft Office and hotel sales systems.
Strong organizational and time-management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Steward

Job ID: 26145934
Location:Lagos

Job Summary

Manages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.).
Strives to continually improve guest and associate satisfaction while maintaining the operating budget.

Core Work Activities
Managing Day-to-Day Operations:

Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Schedules events, programs, and activities, as well as the work of others.
Monitors the inflow of ordered materials and the maintenance of current materials.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Assists with an effective dish room equipment repair and maintenance program.
Conducts china, glass and silver inventories.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre’d.
Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.
Ensures compliance with all Food & Beverage policies, standards and procedures.
Ensures compliance with all applicable laws and regulations.
Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
Inspects food holding and transport equipment and maintains in working order.
Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
Operates and maintains all department equipment and reports malfunctions.
Performs all duties of utility associates as necessary.
Purchases appropriate supplies and manage inventories according to budget.
Supervises dish room shift operations.
Knows and implements brand’s Safety Standards.

Providing and Ensuring Exceptional Customer Service:

Attends meetings and communicates with executives and peers as an effort to improve quality of service.
Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Empowers associates to provide excellent customer service.
Sets a positive example for guest relations.

Managing and Conducting Human Resource Activities:

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Recruits, interviews, selects, hires, and promotes associates in the organization.
Brings issues to the attention of the department manager and Human Resources as necessary.
Ensures property policies are administered fairly and consistently.
Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job.

Candidate Profile
Education and Experience:

High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Recreation Experience Expert

Job ID: 26145300
Location:Ikot Ekpene, Akwa Ibom

Position Summary

Serve as a key resource for all recreation activities facilitated on the property.
Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
Encourage, recruit, register, and schedule guests to participate in recreation activities.
Promote a fun and relaxing atmosphere for guests.
Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
Provide cashier services when working in facilities that include point of sales transactions.
Assist when hosting private functions within the recreation facilities with group activities and events.
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
Provide assistance to injured guests until the arrival of emergency medical services.
Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested.

Preferred Qualification

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.

Required Qualification:

License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
This Position is for Nigerian (local) only.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Assistant Front Desk Manager

Job ID: 26142408
Location:Lagos
Job type: Full-time
Career area: Rooms & Guest Services Operations

Job Summary

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Strives to ensure guest and employee satisfaction and achieve the operating budget.
Assists in completing financial and administrative responsibilities.

Candidate Profile
Education and Experience:

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities:
Supporting Management of Front Desk Team:

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supports all day-to-day operations.
Understands employee positions well enough to perform duties in employees’ absence.
Coaches, counsels and encourages employees.
Handles employee questions and concerns.
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Guides daily Front Desk shift operations.
Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Strives to improve service performance.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service:

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service within guidelines.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies:

Implementing the customer recognition/service program, communicating and ensuring the process.
Assists in the review of comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities:

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides feedback to individuals based on observation of service behaviors.
Participates in an ongoing employee recognition program.
Conducts training when appropriate.
Participates in the employee performance appraisal process.

Additional Responsibilities:

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Complies with loss prevention policies and procedures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Guest Experience Expert

Job ID: 26141971
Location:Owerri, Imo
Job type: Full-time
Career area: Rooms & Guest Services Operations

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.
This position is for Nigerian (local) only.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Front Office Manager

Job ID: 26136911
Location:Ikot Ekpene, Akwa Ibom

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Core Work Activities
Maintaining Guest Services and Front Desk Goals:

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service:

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies:

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities:

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities:

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Candidate profile
Education and Experience:

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area or a 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note:This position is for Nigerian (local) only}