AAVA Brands Limited, a next-generation company within the Chanrai Summit Group (Fareast Mercantile Co. Limited), has been proudly operating in Nigeria since 1890. The company is committed to consistently connecting world-class brands with Nigerian consumers on a daily basis.
Now operating under the DP World group, AAVA Brands Limited has further strengthened its position as a flexible and agile service provider. In response to the evolving needs of African consumers, the company remains dedicated to ensuring that the right products are delivered to the right place at the right time.
AAVA Brands Limited focuses on supply chain excellence through the importation, manufacturing, and distribution of a wide range of branded food products, beverages, and fast-moving consumer goods (FMCG) for leading multinational companies worldwide. Its extensive portfolio of over 3,500 SKUs is efficiently managed by skilled professionals, supported by robust infrastructure and reliable distribution systems that ensure consistent product availability to consumers.
As a socially responsible organization, AAVA Brands Limited actively collaborates with non-governmental organizations such as the Tulsi Chanrai Foundation to support various social welfare and community development initiatives.
We are currently recruiting to fill the position below
Job Title: Customer Service Executive
Locations:Abuja, Port Harcourt – Rivers and Lagos
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Responsibilities
- Regularly communicate with customers to check if there are any complaints to be resolved.
- Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
- Maintain 100% response rate on emails in <24 hours.
- Escalate issues to supervisor if complaint resolution is taking longer than expected.
- Maintain a register of customer complaint in excel sheet as per the set norm.
- Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
- Timely response to customers on phone and emails.
Requirements
- Any graduate / HND holder with 2-3 years relevant work experience.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Closing Date:13th May, 2026.
