Job Vacancies at FairMoney

FairMoney is a fintech company focused on building a leading mobile banking platform for emerging markets. It began as a digital microcredit application for Android users and has since expanded its financial services to include current accounts, savings, and debit cards. The company is also expanding its operations across West Africa and Southeast Asia.

We are recruiting to fill the position below:

Job Title: Experience Lead

Talentsourcing services

Location:Lagos (Hybrid)

Role Description

We are looking for an Experience Lead to own the customer experience agenda. This role maps our journeys, sets the experience strategy, resolves the pain points customers keep raising, reviews the in-app experience, and standardises how customers are treated across the branch network.

Roles and Responsibilities

Proactive experience management: identifying friction and failure before customers report it.
Customer journey mapping across priority journeys, current state and target state.
Experience strategy and the prioritised experience improvement roadmap.
Resolution of the experience pain points affecting customers, driven with Product, Technology and Business Owners through to closure.
In-app experience reviews across new releases and existing flows.
Branch experience standardisation: standards, scorecards, assessments and consistency across locations.
Voice of Customer translated into named actions with owners and dates.
Monthly experience reviews with Business Owners, evidenced with specific customer cases.
The Customer Journey Experience Dashboard.
Management and development of the Experience Analyst.

Requirements

Strong background in customer journey mapping, experience design, and process improvement.
Proven ability to influence Product, Technology, and Business Owners without direct authority.
Strong CSAT, VOC, and customer insight analysis.
Comfortable with data and dashboards.
Branch or physical channel experience is an advantage.
Lean Six Sigma or service design is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Fraud Manager

Location: Lagos (Hybrid)

Role Overview

Your mission is to ensure fraud detection and prevention by implementing and maintaining proper tools and systems allowing FairMoney to offer the best tailored financial services to as many clients as possible.
Your goal is to help build FairMoney as the No 1 digital lender in India and Nigeria with the most advanced fraud prevention techniques available.

Your day-to-responsibilities

Develop and implement fraud prevention policies and procedures;
Lead the Fraud Desk function and a team of Fraud Officers;
Perform periodical Fraud Risk Assessments in order to detect potential vulnerabilities;
Provide training to employees on fraud prevention measures and best practices;
Ensure close monitoring and implementation of fraud alerts and metrics, avoid fraud losses, and ensure that follow-up actions are taken to mitigate future losses;
Participate in project development of fraud projects;
Lead the investigation of potential fraud cases. Maintain detailed records of fraud incidents, investigations, and outcomes;
Cooperate closely with internal and external stakeholders, such as law enforcement, legal teams and external banks;
Lead the fraud recovery process;
Analyze fraud trends in Fintech, ensure proper controls are up to date;
Escalating potential issues;

Requirements
Skills we can’t do without:

You have at least 3 years in a similar position as a fraud manager, preferably in lending/banking companies;
Knowledge and hands-on experience in lending fraud detection and have an experience in leading fraud investigation;
Knowledge of fraud detection tools and technologies, as well as an understanding of fraud typologies and tactics;
Excellent leadership and team management skills, with the ability to motivate and guide a team of analysts;
You have excellent research and analytical skills;
You have strong communication skills;
You can think independently and take actions;
Familiarity with industry regulations and compliance standards related to fraud prevention
Detail-oriented with a proactive approach to problem-solving and risk management
You have a good command of both spoken and written English.

It will be helpful if you:

Have experience with KYC processes
Have experience with consumer and business lending as well as payment systems (wallets, transfers, cards or any other means)
Have experience within emerging markets
Have a proven fraud certification (ie. CFE)
Have experience with analytical tools (SQL, Python)

Recruitment Process:

HR Screening with one of the members of the team – 30 minutes
Technical interview with the Head of Fraud- 60 minutes.
Final interview with Chief risk officer – 60 minutes.

Benefits

Private Health Insurance.
Pension Plan.
Training & Development.
Paid Time Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: QA Engineer

Location: Lagos (Hybrid)

About the Role

Our mobile apps are how millions of people access credit and move money. When something breaks, it’s someone’s disbursement or someone’s repayment.
You’ll shape how we test mobile: the regression process, the automation suite, and how we use AI tooling to cover more than a small team otherwise could.

What you’ll do

Own pre-release regression and validation for iOS and Android, and make the release readiness call
Build and maintain our mobile automation suite, and get it running in CI against every release candidate
Decide what gets automated and what stays manual, and keep the suite reliable enough that people trust it
Design end-to-end coverage across our core user journeys
Exploratory testing on high-risk changes: interrupted flows, dropped connections mid-transaction, unusual account states
Test on real devices, including low-end Android and poor network conditions.
Use AI across the testing cycle: generating test cases from specs, drafting automation with coding agents, triaging crashes and clustering support tickets at volume, summarizing logs during exploratory sessions
Audit AI-generated adversarial tests
Verify fixes and confirm nothing new has broken

Requirements

5+ year’s mobile QA, iOS and Android, as your primary discipline
Strong experience building and maintaining automation suites. Maestro, Appium, Espresso or XCUITest, with maintainable code in Kotlin, Swift, Python or TypeScript
CI/CD experience and the ability to keep a suite stable Judgement on what to automate.
The failure mode we’re avoiding is a slow flaky suite nobody trusts
Hands-on experience using AI tooling in testing work, and the judgement to tell where it helps from where it produces confident nonsense
Experience testing on low-end Android devices and poor networks
You diagnose before escalating: adb/logcat, Xcode console, Charles or Proxyman
API-level testing
Exceptional bug reports.
No engineer has come back to you asking for basic details
Strong exploratory instinct. You can explain why you looked somewhere, not just what you found
Fintech, payments or lending background
Clear written communication

Soft skills:

Sound judgement under pressure. You can hold a release decision when a senior stakeholder is pushing back, state the risk plainly, and let it escalate without it becoming personal
Adversarial about the product, generous with the people building it. Engineers should want you looking at their work
Ownership. You don’t wait for a queue of assigned tickets. You find the gap and close it
Influence without authority. Much of this role is getting other teams to change how they work, which is done with evidence and relationships rather than process
Curiosity and persistence. You keep asking what happens if, long after the checklist is done, and you’ll chase an intermittent bug on one specific device until you have it
User curiosity. You read support tickets and app store reviews, because that’s where the real problems surface first
Comfortable with ambiguity. We’re building this function as we go, and parts of it don’t exist yet.

Benefits

Private Health Insurance
Paid Time Off
Pension Plan
Work From Home
Training & Development.

Application Closing Date
Not Specified.

How to Apply:Interested and qualified candidates should:

Click here to apply online

Recruitment Process:

Screening call with a member of the recruitment team for 30 minutes.
Technical interview with members of the Engineering team for 45-60 minutes.
Interview with key stakeholders for 45-60 minutes.