SeeCellulant is Africa’s no.1 company in the payments & transfers category – FIntech Awards 2016. We are a PPISP (Payment Platform Infrastructure Service Provider) regulated by the Central Bank of Nigeria (CBN) and insured by Nigerian Deposit Insurance Corporation (NDIC).
We are recruiting to fill the position below:
Job Title:Â Specialist, Compliance
Location:Â Nigeria
Employment Type: Full-time
Job Summary
- As a Specialist: Compliance at Cellulant, you are a critical member of the Compliance team within the Legal and Compliance division of the company. You will support the team and the company at large to ensure compliance with relevant laws, regulations including AML/CFT. The incumbent will also support the Compliance lead to implement and maintain a robust compliance program across the company.
Responsibilities
- Stay updated on relevant laws, regulations, and internal compliance policies, and communicate any changes to relevant teams across Cellulant’s digital payments ecosystem.
- Conduct regular compliance monitoring to assess adherence to applicable regulatory frameworks governing digital financial services, mobile payments, and cross-border transactions.
- Collaborate with internal stakeholders to track and document instances of non-compliance, ensuring corrective actions are implemented promptly and effectively
- Support the team in coordinating regulatory audits and inspections, ensuring timely resolution and closure of observations or findings related to Cellulant’s platforms and operations.
- Conduct AML/CFT risk assessments across the business, evaluating risks associated with products, services, channels, and customer segments on Cellulant’s payment platforms.
- Assist in drafting and updating AML/CFT policies, procedures, and control frameworks to ensure alignment with Cellulant’s current and evolving digital product offerings.
- Ensure timely preparation and submission of AML/CFT-related regulatory reports and returns to authorities in all jurisdictions where Cellulant operates.
- Conduct thorough due diligence and enhanced due diligence reviews on customers, merchants, aggregators, and strategic partners operating within Cellulant’s network.
- Identify and manage customers or partners that fall outside Cellulant’s defined risk appetite, and initiate derisking processes where necessary.
- Perform ongoing transaction monitoring across Cellulant’s platforms to identify suspicious or unusual activities indicative of potential money laundering or terrorist financing.
- Report suspicious transactions or activities to the appropriate Financial Intelligence Units (FIUs) and regulatory bodies as required.
- Conduct real-time and batch transaction filtering and name screening using internal and third-party compliance tools integrated into Cellulant’s systems.
- Develop and implement a comprehensive AML/CFT training plan tailored for staff involved in various parts of the payment value chain.
- Collaborate with HR to ensure all employees receive regular training and updates on compliance obligations, AML/CFT responsibilities, and ethical business conduct.
- Design and distribute compliance awareness content, including newsletters and learning nuggets, to promote a strong compliance culture across departments.
- Oversee periodic, risk-based reviews of existing customers using data-driven approaches to assess ongoing suitability and compliance status.
- Investigate incidents reported to the compliance team, including those related to whistleblowing, breach of code of conduct, conflict of interest, or data protection concerns.
- Support the implementation of Cellulant’s anti-bribery and corruption program, ensuring all business interactions align with local and international standards.
- Recommend and implement process improvement initiatives, including leveraging automation, data analytics, and AI tools to enhance compliance efficiencies.
- Assist in the implementation and optimization of AML/CFT control tools and systems used across Cellulant’s products and services.
- Collaborate with Product and Technology teams to ensure AML/CFT and compliance tools are functioning optimally through regular testing, feedback, and issue escalation.
- Continuously monitor the return on investment in AML/CFT tools to ensure effective use of compliance resources and technology.
- Conduct compliance assessments for new product launches, service updates, or channel expansions to ensure risks are identified and mitigated early.
- Provide ongoing compliance advisory support to business units to embed regulatory awareness into product design, customer onboarding, and operations.
- Maintain and update Cellulant’s internal watchlists and blacklists, and communicate relevant changes to concerned teams for operational enforcement.
- Respond promptly and accurately to due diligence requests received from partner banks, regulators, or corporate customers.
- Execute any other tasks or special projects assigned by the compliance supervisor in support of organizational goals.
- Support the compliance lead in preparing detailed and timely management information reports for internal governance and regulatory reporting.
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Qualifications & Skills
- A Bachelor’s degree in Finance, Accounting, Business Administration, Risk Management, or any other relevant field of study.
- Member of relevant professional bodies (such as ACCA, CIN, ACFE, ACAMS, ACA, etc).
- A master’s degree or Professional Certifications such as DCP, CAFCA, ICA, CAMS is an advantage.
- Leadership skills, Presentation skills, Interpersonal skills, and Analytical skills.
Must Have Experience:
- Knowledge of fundamental Banking products and services, including operational processes.
- Significant experience of Payment Services in major African Markets – including Kenya, Nigeria, Ghana, South Africa, etc.
- In Depth knowledge of AML/CFT regulations and requirements as it relates to Payment Services, Remittance and digital financial services.
- 2-6 years of experience in customer due diligence reviews and approvals including enhanced due diligence for high-risk customers such as Remittance companies, PEPs, companies with complex structure, virtual assets or VASPs, Forex companies, etc.
- 2-6 years experience in conducting investigation of incidents especially red flags for AML/CFT risks.
- Demonstrated experience in drafting policies and procedures.
- Ability to conduct research and interpret regulatory provisions.
- Ability to use work tools such as Google Sheets, Slides, Notes, Excel, PowerPoint.
Experience that will count in your favour:
- Experience working in a FinTech, or financial institution.
- Strong business acumen Excellent Communication Skills
Nice to have experience:
- Excellent Interpersonal skills.
- Ability to handle tasks at a given time.
- Problem solving and ability to meet deadlines.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title:Â Principal, Operational Risk
Location:Â Nigeria
Employment Type: Full-time
Role Summary
- This role is responsible for identifying, measuring, managing, and reporting both financial (including Credit and Market) and non-financial (Operational) risks.
- This involves devising and implementing risk mitigation strategies in collaboration with line management and ensuring follow-up for effectiveness.
- Coordination across all departments and business units is vital to embed an integrated risk management process throughout the organisation.
Key Responsibilities
Enterprise Risk Management (ERM):
- Establish a robust ERM framework, including risk analysis, reporting, and culture embedding.
- Develop and implement the organisation’s risk appetite and tolerance, ensuring adherence in all operations.
- Set up a robust risk governance framework to ensure thorough oversight and control over Cellulant’s risk exposure.
- Review and update risk policies, tolerances, and appetites in line with business needs and in alignment with oversight requirements of Board and Risk Committee
Operational Risk Management:
- Support the documentation and assessment of risks and controls across the company, coordinating the monitoring and reporting of key risk indicators.
- Maintain risk events and issue logs, and drive improvement actions based on internal and external feedback.
- Lead risk mitigation strategies that leverage digital solutions and are scalable as the organisation expands.
Credit Risk Management:
- Drive the development and implementation of credit risk policies/ frameworks required for the monitoring and management of credit exposure, assessment of creditworthiness for partnerships and customer transactions.
Market Risk Management:
- Guide the organisation in understanding and mitigating market, liquidity, and country risks.
- Ensure compliance with risk appetite and proactively address risks in new product introductions.
Strategic, Reputational Risk, AMP (Assessment, Mitigation & Performance) and Ethics:
- Set and enforce standards and procedures that manage stakeholder expectations and company reputation, ensuring performance alignment with these standards.
Risk Culture and Awareness:
- Drive initiatives that instill a risk-aware culture, fostering accountability and ownership of risk management across all levels of the organisation.
- Conduct regular training sessions and awareness programs, ensuring all teams understand and proactively manage risks associated with their functions.
Reporting:
- Develop comprehensive reporting, provide Group Head of Risk, Group Chief Risk and Compliance Officer, CEO Board Risk Committee and Board with regular, actionable reports on risk exposures, mitigation efforts, and emerging trends.
- Oversee the creation of real-time risk dashboards to enhance visibility and monitoring of critical KRIs and risk trends.
Technology Risk Management and Data Protection:
- Identify, assess, mitigate, and monitor IT-related risks, such as cybersecurity threats, system failures, data breaches, and compliance violations.
- In addition, prevent or reduce the adverse effects of these risks on the operations, financial performance, and business reputation.
- Support initiatives to protect against data breaches and cybersecurity risks, collaborating closely with Information Security and IT to implement safeguards
Educational Qualifications and Experience Requirements
- A Bachelor’s degree in finance, business administration, technology, law or any other relevant field, certifications in risk management.
- At least 8 years relevant experience within Risk and Assurance roles ideally within reputable financial services or the payments industry. Experience should include:
- Familiarity with risk management international best practice and frameworks (COSO, COBIT, NIST, ISO, etc)
- Familiarity with the African fintech landscape, including credit, market, and operational, etc risk specific to emerging markets.
Experience that will count in your favor:
- Internal Controls, Audit, Data Protection, ISO Certification, Business Continuity, Operational Risk, Technology Risk
Nice to have experience:
- People and Knowledge Management
Skills:
- Presentation/reporting skills, Interpersonal skill and Analytical skills, communication of complex risk management information to internal teams, management teams, Boards and other relevant stakeholders; collaborative approach to fostering risk culture.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Also Check:PTDF Overseas Postgraduate Scholarship Award for Nigerians (MSc & PhD) |Apply Now
Job Title: Associate Support Engineer – Onboarding
Location:Â Nigeria
Employment Type: Full-time
Job Overview
- The Associate Support Engineer – Onboarding plays a vital role in ensuring the seamless and timely integration of new customers and partners into Cellulant’s products and services.
- You will work closely with the Customer Success and Product teams to facilitate the onboarding process, providing technical support, ensuring proper configuration, and ensuring that customers have a smooth experience as they begin using our solutions.
- This role is ideal for a detail-oriented technical professional who excels in troubleshooting, problem-solving, and working cross-functionally to improve customer onboarding processes.
- You will be responsible for assisting customers with technical setup, addressing integration challenges, and ensuring that the customer’s technical needs are met efficiently.
Key Responsibilities
Onboarding Support & Integration:
- Assist customers with the technical setup and integration of Cellulant’s products and services, ensuring that all necessary configurations are in place for a seamless customer experience.
- Work closely with Customer Success, Product, and Engineering teams to ensure that onboarding activities are aligned with customer needs and technical requirements.
Troubleshooting & Issue Resolution:
- Provide technical support to customers during the onboarding process, resolving any integration issues, technical glitches, or configuration challenges they may encounter.
- Serve as a point of escalation for 1st-level technical issues and work to resolve them within the established Service Level Agreements (SLAs).
Customer Training & Guidance:
- Guide customers through the technical aspects of the onboarding process, ensuring they understand how to effectively use our products and services to meet their goals.
- Provide training and documentation to customers to help them maximize the value of their integrations and use of Cellulant solutions.
Collaboration & Process Improvement:
- Work closely with cross-functional teams, including Customer Success, Engineering, and Product, to continuously improve the onboarding process.
- Provide feedback on common challenges faced by customers during onboarding to help refine and streamline processes.
Performance Tracking & Reporting:
- Track onboarding progress and key performance metrics, ensuring that onboarding goals are met on time.
- Document onboarding activities and report on common trends or areas for improvement to the wider team.
Qualifications & SkillsÂ
- 1-2 years of experience in technical support, onboarding, or a related field, ideally within a tech, fintech, or SaaS environment.
- Strong technical aptitude with knowledge of APIs, integration processes, and configuration in a technical environment.
- Familiarity with troubleshooting and resolving technical issues during customer integration and onboarding.
- Excellent problem-solving skills, with the ability to handle technical challenges in a fast-paced environment.
- Strong communication skills, with the ability to explain complex technical concepts to non-technical customers.
- Ability to collaborate cross-functionally with different teams to drive customer success.
Preferred Attributes:
- Experience with SQL, APIs, or other integration technologies.
- Exposure to onboarding platforms or tools that assist in managing customer integrations and setups.
- Familiarity with cloud technologies, payment systems, or financial solutions.
- Strong attention to detail, with the ability to manage multiple onboarding processes simultaneously.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Supervisor – PaymentOperations
Location:Â Nigeria
Employment Type: Full-time
Job Overview
- The Supervisor – Payout Operations will play a crucial role in overseeing and optimizing the daily operations of the payout process.
- This role ensures smooth and efficient payouts to merchants, customers, and partners, while maintaining accuracy, compliance, and the highest level of customer satisfaction.
- The Supervisor will lead a team of operators, providing guidance and support to ensure operational excellence, timely settlements, and a seamless customer experience.
- Focused on end-to-end operational execution, this role requires a blend of attention to detail, team leadership, and a customer-centric mindset.
- The Supervisor will collaborate closely with other functions like Finance, Compliance, and Risk to ensure a secure and compliant payout environment, while driving continuous improvements to operational efficiency.
Key Responsibilities
End-to-End Payout Operations Management:
- Oversee the daily execution of payout operations, ensuring all payouts are processed accurately and on time, in line with company policies and regulatory requirements.
- Ensure the smooth flow of funds to merchants, customers, and partners, handling all payout requests efficiently, securely, and in accordance with agreed-upon timelines.
Team Leadership & Performance:
- Lead and mentor a team of Payout Operations associates, ensuring high performance, engagement, and accountability.
- Provide ongoing training, guidance, and support to team members to enhance their knowledge, skills, and customer service capabilities.
- Conduct regular performance reviews, setting clear objectives and targets for the team to meet.
Compliance & Regulatory Adherence:
- Ensure all payout processes comply with internal controls, regulatory requirements, and industry best practices.
- Work closely with the Risk & Compliance teams to monitor and mitigate any potential payout-related risks.
Operational Efficiency & Process Improvement:
- Continuously evaluate and optimize payout workflows to enhance efficiency, reduce errors, and improve the overall customer experience.
- Identify and implement improvements to processes, tools, and systems to increase operational capacity and reduce payout processing time.
Cross-Functional Collaboration:
- Collaborate with Finance, Product, Customer Support, and other relevant teams to ensure alignment in payout operations, particularly around new product features or process changes.
- Act as a key liaison with other internal teams to resolve issues related to payout discrepancies or delays.
Data Monitoring & Reporting:
- Track and report on key performance metrics related to payout operations, including payout accuracy, timeliness, and issue resolution rates.
- Provide regular updates to senior management on operational status, risks, and opportunities for improvement.
Customer-Centric Focus:
- Maintain a customer-first approach, ensuring that payouts are processed smoothly and efficiently, and proactively resolve issues or concerns raised by customers or partners.
- Ensure that all payout-related queries are handled professionally and promptly, contributing to a positive experience for all stakeholders.
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Skills & Qualifications
- 4+ years of experience in operations management, ideally in payouts, payments, or financial services.
- Strong understanding of payment systems, reconciliation processes, and payout mechanisms.
- Proven leadership experience, with the ability to manage, mentor, and motivate a team.
- Excellent problem-solving skills and the ability to handle operational challenges in a fast-paced environment.
- Familiarity with regulatory frameworks in the payments or financial services industry.
- Strong attention to detail and ability to work with large volumes of data while maintaining high accuracy.
- Excellent communication and interpersonal skills, with the ability to engage and collaborate with both internal and external stakeholders.
Preferred Attributes:
- Experience with payments software, reconciliation tools, or banking systems.
- Knowledge of compliance regulations such as AML (Anti-Money Laundering), KYC (Know Your Customer), and other relevant financial services regulations.
- Familiarity with tools like Zendesk, Salesforce, or Jira for issue tracking and customer service management.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online