Job Opportunities at LifeBank

LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.

We are recruiting to fill the following positions below:

Job Title: Debt Recovery Agent

Location: Abuja
Employment Type: Full-time
Reporting Structure: The Job title will report to the Collections Lead

Job Overview

• We are looking to hire a suitable candidate to fill this position who will be responsible for following up on credit sales outstanding, reconciliations and collections.

Roles and Responsibilities

• Contact debtors to negotiate payment plans, settlements, or full payments.
• Interact with customers, clients, or internal teams via phone, email, or in person.
• Manage and update accounts, records, and databases.
• Negotiate payment terms or settlements.
• Resolve disputes, address customer concerns, and find solutions.
• Maintain accurate records, reports, and documentation.
• Adhere to regulatory requirements, laws, and company policies.
• Meet or exceed collection targets, goals, and performance metrics.

Requirements

• At least 2 years experience in Debt collection
• Strong verbal and written communication skills
• Effective negotiation and persuasion skills
• Ability to prioritize tasks, manage time, and maintain records.
• Basic analytical skills to understand financial data and accounts
• Excellent customer service and problem-solving skills
• Ability to work collaboratively with internal teams
• Willingness to adapt to changing situations and priorities.

About Team
We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;

• You must care for our patients, our people (team members) and our partners: Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community: We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo: Our work is never finished, every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don’t play favourites and your growth in the business is not at all dependent on who likes you and who doesn’t. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!

Benefits
The following benefits are available for all LifeBank employees:

• Salary: N120,000 Monthly (Gross).
• Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of.
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation
• Join our fast-expanding team and help improve Healthcare in Africa.

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Job Title: Medical Key Account Agent (Sales)

Location:ÂKano
Reports To: Director of Customer Health

Job Description

• The Key Account Agent will be responsible for driving the growth of LifeBank’s products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors.
• The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets.
• The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank’s services effectively to potential clients.

Responsibilities
Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals by driving revenue growth.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Requirements

• Education and Qualification: Bachelor’s degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• 2-3 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).
• Proven track record of achieving sales targets and building customer relationships.

Skills and Competence:

• Ability to present and sell LifeBank’s products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Comfortable using CRM software (e.g., Salesforce, Zoho), Microsoft Office Suite, and other sales tools.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes:

• High levels of drive and determination, capable of working independently with minimal supervision.
• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.

About Team:

• We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;
• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don’t play favourites and your growth in the business is not at all dependent on who likes you and who doesn’t. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!.

Benefits

• Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees:
• Salary: N170,000 Monthly (Gross).
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation.

Job Title: Customer Acquisition Agent

Locations:Lagos and Rivers

Job Overview

• The Customer Acquisition Agent will be responsible for driving the growth of LifeBank’s products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors.
• The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets.
• The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank’s services effectively to potential clients.

Responsibilities
Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals by driving revenue growth.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Requirements

• Education and Qualification: Bachelor’s degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• 1-2 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).
• Proven track record of achieving sales targets and building customer relationships.
• Skills and Competence:
• Ability to present and sell LifeBank’s products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Comfortable using CRM software (e.g., Salesforce, Zoho), Microsoft Office Suite, and other sales tools.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes:

• High levels of drive and determination, capable of working independently with minimal supervision.
• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.

About Team:

• We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;
• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don’t play favourites and your growth in the business is not at all dependent on who likes you and who doesn’t. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!.

Benefits

• Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees:
• Salary: N120,000 Monthly (Gross).
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation.

Job Title: Monitoring and Evaluation Manager

Location: Abuja (FCT) / Lagos/ Kano
Employment Type: Full-time
Reports To: Impact Program Manager

Job Overview

• The M&E Manager will be responsible for overseeing the monitoring and evaluation of our LifeBank Group’s programs and projects, designing and implementing M&E activities, assisting Project Managers in preparing reports on project progress and will monitor project activities on a regular basis.
• S/he will lead data collection, analysis and reporting, and ensure that data is effectively used for program improvement.

Responsibilities

• Develop and implement monitoring and evaluation systems and frameworks for all programs and projects.
• Provide technical guidance and support to program and project teams on M&E processes and data collection methodologies.
• Lead the development of data collection tools, data analysis plans, and reporting templates.
• Conduct regular field visits to monitor program implementation and assess data quality.
• Analyze and interpret data to identify trends, success factors, and challenges.
• Provide timely feedback to program and project teams on M&E findings and ensure that program improvements are made based on data.
• Ensure project teams are in compliance with projects rules
• Provide capacity building and training to program and project staff on M&E processes and tools.
• Ensure that all M&E reports are of high quality and are submitted on time.
• Represent LifeBank in external M&E-related meetings and events.
• Monitor all project activities, expenditures and progress towards achieving projects output
• Monitor the sustainability of projects results
• Provide feedback to the Project Managers on project strategies and activities
• Suggest strategies to the Project Management for improving the efficiency and effectiveness of projects by identifying bottlenecks in completing project activities and developing plans to minimize or eliminate such bottlenecks
• Perform other tasks assigned

Requirements
Educational Qualifications:

• Bachelor’s Degree in Social Science, Statistics, or any other relevant field.
• A Master’s Degree will be considered an advantage.

Others:

• 4 – 5 years of experience in M&E, with at least 3 years in a leadership position.
• Excellent written and verbal communication skills
• Ability to work independently
• Proven ability to work with cross-functional teams
• Ability to handle stressful situations appropriately
• Good time and knowledge management skills
• Good initiative, time and stress management skills
• Strong analytical skills and ability to analyze and interpret complex data.
• Proven experience in developing and implementing M&E systems and frameworks.
• Knowledge of statistical software packages and Data Visualization tools such as SPSS or STATA,Power BI.
• Candidate should be willing to travel within Nigeria, especially Northern Nigeria.

About Team:

• We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;
• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don’t play favourites and your growth in the business is not at all dependent on who likes you and who doesn’t. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!

Benefits
Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees:

• Salary: N550,000 Monthly (Gross).
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation.

Job Title: Quality Assurance Manager

Location: Lagos
Employment Type: Contract
Duration: 3 Months
Reporting Structure: Report to the Chief Technology Officer

Job Overview

• We are seeking a highly skilled and experienced Senior Quality Assurance Manager to oversee and enhance our quality assurance processes, ensuring the delivery of top-quality software products.
• In this role, you will work closely with cross-functional teams, including development, product management, and operations, to implement and enforce best QA practices.
• As a contract Senior QA Manager, you’ll bring expertise, leadership, and a strategic mindset to elevate our testing methodologies and drive product excellence.

Roles and Responsibilities
Leadership and Strategy:

• Define and implement QA strategies, standards, and processes in line with organizational objectives.
• Mentor and guide QA team members, providing leadership on testing methodologies, processes, and best practices.
• Drive quality initiatives that align with project goals and optimize the product lifecycle.

Test Planning and Execution:

• Develop comprehensive test plans, test cases, and test scripts, considering functional, performance, and security aspects.
• Oversee and execute testing phases, including unit, integration, regression, and end-to-end testing
• Collaborate with product and engineering teams to ensure high-quality releases.

Process Improvement:

• Identify, recommend, and implement QA tools, frameworks, and automation practices that optimize testing efficiency.
• Lead continuous improvement efforts, establishing key quality metrics and KPIs to track QA performance and product quality.
• Conduct root cause analysis of product issues and develop corrective action plans.

Collaboration and Communication:

• Serve as the QA liaison to cross-functional teams, ensuring alignment on quality goals and expectations.
• Report testing progress, quality metrics, and product readiness status to stakeholders and senior leadership.
• Coordinate with external vendors or partners when required to ensure consistent quality standards.

Requirements
Education:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field (advanced degree preferred).

Relevant Experience:

• 5+ years of experience in QA roles, with at least 3 years in a senior or managerial capacity.
• Proven experience managing QA teams and projects within a tech or software development environment.

Technical Skills:

• Strong knowledge of testing frameworks, automation tools, and CI/CD processes (e.g., Selenium, JIRA, TestNG, Jenkins, etc.).
• Experience with Agile and DevOps methodologies.
• Familiarity with cloud platforms (e.g., AWS, Azure) and API testing is a plus.

Soft Skills:

• Excellent leadership and team management abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication skills, with the ability to present complex concepts to both technical and non-technical audiences.

Salary and Benefits
Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees:

• NGN 350,000 / Month (Gross)
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: team@lifebank.ngÂusing the Job Title and location as the subject of the mail.

Job Opportunities at LifeBank