Duoiba.com is a dynamic online marketplace empowering African SMEs by connecting them with local and global buyers. We provide innovative solutions to the challenges of African e-commerce, offering sellers free store creation, secure payment processing, marketing tools, buyer protection, and reliable shipping solutions.
Our subsidiary, Dropship Africa, simplifies the journey for aspiring entrepreneurs through a virtual warehouse, enabling dropshipping without inventory costs. We provide comprehensive support, empowering individuals to scale their businesses and earn sustainable income.
We are recruiting to fill the position below:
Job Title: Accountant & Administrative Manager
Location:ÂMainland, Lagos
Employment Type: Full-time
Job Summary
- We are seeking an experienced Account & Administrative Manager to join our team.
- The successful candidate will oversee financial management, administrative tasks, and day-to-day operations of the office.
Responsibilities
- Approve customers’ and sellers’ manual payments
- Prepare wage bills/salary schedules and process payouts to sellers
- Manage payments to suppliers, delivery partners, and dropshippers
- Process refunds to customers and ensure timely payment of profits
- Oversee and manage company expenses, including employee expenses and operational costs
- Maintain accurate financial records, including accounts payable, accounts receivable, and general ledger
- Assist in preparing budgets, forecasts, and financial reports
- Manage day-to-day office operations, recruitment, onboarding, and employee data management
- Prepare and submit financial reports to management and stakeholders
- Analyze financial and operational performance to identify areas for improvement
Requirements
- Bachelor’s Degree in Accounting, Finance, or a related field
- At least 3 years of experience in accounting, finance, or administrative management
- Proven track record of success in financial management and administrative tasks
- Strong knowledge of accounting principles, financial regulations, and administrative procedures
- Excellent analytical, communication, and problem-solving skills
- Ability to work independently and as part of a team.
Salary
N120,000 – N150,000 / month.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive work environment
- Professional development and growth opportunities.
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Job Title: Social Media Manager
Location:ÂAgo Palace Way, Lagos
Employment Type: Full-time
Job Summary
- We’re looking for a creative and experienced Social Media Manager for our affiliate compnay, to develop and implement a comprehensive social media strategy that aligns with our business goals.
- The successful candidate will manage our social media presence, create engaging content, and grow our online community.
Responsibilities
- Develop and implement a comprehensive social media strategy that aligns with business goals
- Manage and maintain VCT Online’s social media presence across multiple platforms (Twitter, Facebook, Instagram, LinkedIn, YouTube)
- Create high-quality, engaging content (text, images, videos) that resonates with our target audience
- Grow our online community by increasing followers, engagement, and conversions
- Monitor and respond to comments, messages, and reviews on social media in a timely and professional manner
- Analyze social media metrics (engagement rates, follower growth, conversions) to inform future content and marketing strategies
- Collaborate with the marketing team to develop integrated marketing campaigns
- Stay up-to-date with the latest social media trends, platform updates, and best practices
Requirements
- Bachelor’s Degree in Marketing, Communications, or a related field.
- At least 3 years of experience in social media marketing or a related field.
- Proven track record of success in growing social media presence and engagement
- Strong knowledge of social media platforms, content creation tools, and analytics software
- Excellent communication, creative, and problem-solving skills.
- Ability to work independently and as part of a team.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
Job Title: E-commerce Website Assistant
Location:ÂLagos
Employment Type: Contract
Job Description
We are seeking E-commerce Website Assistant to join our team. In this role, you will be responsible for:
- Uploading products to our virtual warehouse.
- Updating existing product prices and availability.
- Performing other related tasks as assigned.
Job Type:
- Short-term contract (Remote)
- Potential for full-time employment based on performance
Requirements
- Minimum qualification of OND.
- Proficiency in computer use (MS Office Suite, web navigation).
- Must own a working laptop.
- Access to a reliable internet connection.
Remuneration
- Weekly payment.
- Internet data provided to support your work.
Job Title: E-commerce Website Manager / Digital Marketer
Location:ÂLagos
Employment Type: Full-time
Job Description
- We are seeking an experienced E-commerce Website Manager/Digital Marketer to join our team.
- The successful candidate will oversee the management of our e-commerce website, manage our digital marketing efforts, and develop strategies to drive sales and growth.
Responsibilities
- Manage and maintain the e-commerce website, ensuring it is user-friendly, secure, and up-to-date.
- Develop and implement digital marketing strategies to drive sales, increase brand awareness, and engage with customers.
- Manage and create content for social media platforms, including text, images, and videos.
- Develop and manage email marketing campaigns to drive sales and engagement.
- Analyze website analytics and social media metrics to inform marketing decisions and optimize campaigns.
- Collaborate with the marketing team to develop and implement integrated marketing campaigns.
- Provide support to sellers and help resolve their issues in an efficient and timely manner.
- Ensure consistency in the company’s brand voice, tone, and visual identity across all digital platforms.
Requirements
- Bachelor’s degree in Marketing, Communications, or a related field.
- At least 3 years of experience in e-commerce, digital marketing, or a related field.
- Proven track record of success in managing e-commerce websites and developing digital marketing campaigns.
- Strong knowledge of e-commerce platforms, digital marketing tools, and social media platforms.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work independently and as part of a team.
What We Offer
- Salary: N120,000 – N150,000 / Month.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
Job Title: Full Stack Web Developer
Location:ÂLagos
Employment Type: Full-time
Job Summary
- As a Full Stack Web Developer at Duoiba, you will be at the forefront of our platform’s development and optimization.
- You will build, maintain, and enhance scalable, secure, and user-friendly systems, ensuring seamless experiences for both vendors and customers.
- This role requires a dynamic individual who is passionate about technology, skilled in web and app development, and eager to innovate in a fast-paced startup environment.
Key Responsibilities
- Manage, update, and maintain the entire website and the virtual warehouse, ensuring optimal performance.
- Develop new features and functionalities to enhance user experience.
- Integrate APIs to improve system interoperability and efficiency.
- Design and manage a mobile app for the platform to complement the website.
- Ensure the speed, security, and reliability of Duoiba’s online platforms, including regular testing and optimization.
- Troubleshoot and resolve technical issues promptly.
- Collaborate with the product, design, and customer service teams to understand requirements and translate them into technical solutions.
- Stay updated with emerging web technologies and implement best practices to maintain a cutting-edge platform.
- Optimize platforms for performance across devices and browsers.
- Monitor and enhance website analytics tools to track performance and user engagement.
- Maintain clean, scalable, and well-documented code.
Requirements
- Bachelor’s Degree in Computer Science, Software Engineering, or a related field.
- 3+ years of experience as a Full Stack Web Developer.
- Proficiency in front-end technologies (HTML, CSS, JavaScript, React, or Angular).
- Strong back-end development skills (Node.js, PHP, Python).
- Experience with database management (MySQL, MongoDB, PostgreSQL).
- Experience with VPS hosting
- Familiarity with API integration and development (REST, GraphQL).
- Knowledge of mobile app development frameworks, especially Flutter.
- Understanding of e-commerce platforms and their unique requirements.
- Expertise in website performance optimization and security best practices.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and teamwork skills.
Preferred Skills:
- Experience with cloud platforms (AWS, Google Cloud, Azure).
- Familiarity with version control systems like Git.
- Understanding of UX/UI design principles.
- Knowledge of SEO and website analytics.
What We Offer
- Competitive salary (N150,000 – N200,000 monthly) and benefits package.
- Hybrid work environment for flexibility and productivity.
- Opportunities for professional growth in a fast-growing e-commerce startup.
- The chance to work on cutting-edge technologies and innovative projects.
Job Title: Digital Marketing Manager
Location:ÂLagos
Employment Type: Full-time
Job Summary
- We’re looking for a highly skilled and experienced Digital Marketing Manager to lead our digital marketing efforts and drive business growth.
- The successful candidate will develop and implement comprehensive digital marketing strategies, manage our online presence, and create engaging content to drive website traffic, sales, and customer acquisition.
Responsibilities
You will be responsible for:
- Developing and implementing comprehensive digital marketing strategies to drive traffic, sales, and customer acquisition.
- Conducting market research and analyzing competitors to identify opportunities and challenges.
- Setting and managing digital marketing budgets, goals, and KPIs.
- Managing and optimizing the company’s website for user experience, SEO, and conversions.
- Creating and executing email marketing campaigns to nurture leads, promote products, and retain customers.
- Managing and optimizing paid advertising campaigns on platforms like Google Ads, Facebook Ads, and Instagram Ads.
- Developing and executing social media marketing strategies to engage customers and build brand awareness.
- Creating a content calendar and publishing engaging, high-quality content optimized for SEO.
- Using analytics tools to track and report on website traffic, sales, and customer behavior.
- Leading and mentoring a digital marketing team while collaborating with cross-functional teams to align strategies with business goals.
- Staying updated with digital marketing and e-commerce trends to refine strategies and achieve business objectives.
Requirements
- Bachelor’s Degree in Marketing, Communications, or a related field
- 3+ years of experience in digital marketing, preferably in e-commerce
- Strong knowledge of digital marketing principles, including SEO, social media marketing, and content marketing
- Excellent communication, creative, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills, with attention to detail
- Proficiency in graphic design and video editing tools
- Experience with website management and maintenance
- Strong analytical and problem-solving skills, with ability to interpret digital marketing data
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Job Title: E-commerce Marketplace Manager
Location:ÂLagos
Employment Type: Full-time
Job Summary
- We’re looking for a highly organized and experienced E-commerce Marketplace Manager to oversee the management of our e-commerce website.
- The successful candidate will be responsible for ensuring the smooth operation of our online marketplace, providing support to sellers, and maintaining the highest standards of quality and customer satisfaction.
Key Responsibilities
- Oversee the management of the e-commerce website, ensuring it is running smoothly and efficiently.
- Set up online stores and upload products for new sellers, ensuring a seamless onboarding process.
- Regularly update the e-commerce website homepage to showcase new products, promotions, and other relevant content.
- Conduct regular checks on sellers’ stores to ensure they meet the company’s standards and policies.
- Provide exceptional support to sellers, helping to resolve their issues in an efficient and timely manner.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in e-commerce, online marketplace management, or a related field.
- Strong knowledge of e-commerce platforms, online marketplaces, and digital marketing.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills, with attention to detail.
Job Title: Order Processing Manager
Location:ÂLagos
Employment Type: Full-time
Job Description
- We’re looking for a highly organized and experienced Order Processing Manager to oversee the end-to-end order lifecycle, from placement to delivery.
- The successful candidate will ensure timely and accurate order processing, manage vendor relationships, and provide excellent customer service.
Key Responsibilities
- Oversee the end-to-end order lifecycle from placement to delivery.
- Ensure vendors promptly confirm and prepare orders for dispatch.
- Verify order details, including pricing, availability, and shipping addresses, to prevent errors.
- Monitor order status and provide regular updates to customers and vendors.
- Collaborate with third-party logistics (3PL) companies to schedule pickups, track deliveries, and address delays or issues.
- Optimize shipping routes and delivery times in coordination with 3PLs to reduce costs and improve efficiency.
- Handle escalations related to shipping errors, delays, or damaged goods.
- Provide customers with updates on their order status and expected delivery times.
- Coordinate the return process and refund initiation in collaboration with vendors and logistics partners.
- Educate vendors on the order processing flow, platform usage, and packaging standards.
- Track vendor order processing times and adherence to quality standards, providing feedback where necessary.
- Maintain records of orders processed, canceled, returned, or delayed.
- Analyze order processing efficiency and suggest improvements.
- Generate periodic reports on order trends, vendor performance, and logistics efficiency.
- Identify bottlenecks in the order processing workflow and propose solutions.
- Use available software tools to automate order processing tasks where feasible.
- Ensure all processes comply with company policies, regulations, and customer protection laws.
- Confirm that shipped products meet quality and description standards to reduce customer complaints.
- Ensure vendors follow packaging guidelines to protect goods during transit.
Requirements
- Bachelor’s Degree in Business Administration, Logistics, or a related field.
- 3+ years of experience in order processing, logistics, or a related field.
- Strong knowledge of order processing, logistics, and supply chain management.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills, with attention to detail.
- Experience with order management software and logistics management systems.
- Strong customer service skills and ability to work with vendors and logistics partners.
What We Offer
- Salary: N120,000 – N150,000 / month.
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Comprehensive health insurance
Job Title: Customer Service Manager
Location:ÂLagos
Employment Type: Full-time
Job Summary
- We’re looking for a highly skilled and experienced Customer Service Manager to lead our customer service team and ensure excellent customer satisfaction.
- The successful candidate will be responsible for managing customer relationships, resolving customer issues, and developing strategies to improve customer satisfaction and retention.
Key Responsibilities
- Be the primary interface between the customer and (link unavailable)
- Manage customer relationships and ensure customer satisfaction
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Help resolve all customer issues in an efficient and timely manner
- Be responsible for dispute resolutions
- Collaborate with internal teams to resolve complex customer issues
- Respond to WhatsApp chats from the marketplace promptly and professionally
- Respond to comments and inquiries on the company’s social media handles
- Ensure timely and effective communication with customers through various channels
- Monitor customer satisfaction and feedback
- Analyze customer data to identify trends and areas for improvement
- Develop and implement strategies to improve customer satisfaction and retention
- Supervise and train a team of customer service representatives
- Ensure the team provides excellent customer service and resolves issues efficiently
- Develop and implement customer service policies and procedures
- Ensure compliance with company policies and procedures
- Prepare and submit regular reports on customer service metrics
- Analyze customer service data to identify trends and areas for improvement
Requirements
- Bachelor’s Degree in Business Administration, Marketing, or a related field
- 3+ years of experience in customer service, preferably in e-commerce
- Strong knowledge of customer service principles and practices
- Excellent communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills, with attention to detail
- Experience with customer relationship management (CRM) software
- Strong leadership and team management skills.
What We Offer
- Salary: N100,000 – N150,000 / month.
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Comprehensive health insurance
- Pension scheme.
Application Closing Date
10th February, 2025.
Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@duoiba.com using the Job Title as the subject of the email.